Refund Policy

Returns (for Exchange Only) No Refunds
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for exchange.
Any item that is returned more than 7 days after delivery will not be accepted for exchange. 

If you need to exchange an item, send us an email at paulette@knittygrittyyarngirl.com and send your item to: 97 West Main St., Apt 60 Niantic Connecticut US 06357.

Shipping
Call to receive authorization for the return. Once you receive authorization, mail your product to: 97 West Main St., Apt 60 Niantic Connecticut US 06357

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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